Heart House On The Hill

Privacy Policy

At The Heart House, LLC, founded by Dr. Valarie A. Yerdon, we are deeply committed to protecting your privacy and honoring the trust you place in our coaching relationship. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our coaching services, website, email communications, or virtual sessions.

While our coaching services incorporate evidence-based, therapeutic tactics rooted in neuroscience and wellness psychology, Dr. Valarie holds Master’s and Doctorate degrees in Psychology and is licensed in New York State as a Certified Health and Wellness Coach. We do not provide clinical therapy or licensed mental health treatment; instead, we offer one-on-one online sessions that equip our clients with the tools needed to find healing and apply those tools to everyday life situations, thereby changing generational patterns. See our glowing Testimonials from our past clients!

1. Information We Collect

We may collect and store the following types of personal and sensitive information:

  • Personal Details: Name, phone number, email, and mailing address
  • Client Intake & Wellness Information: Data you share voluntarily regarding your personal history, patterns, goals, and wellness journey
  • Session Notes & Progress Records: Documentation that supports continuity of care and accountability
  • Technical Information: IP address, browser type, device data when accessing our website
  • Payment & Billing Details: Securely processed through trusted third-party providers (e.g., Stripe, PayPal); no payment card data is stored by us directly.

2. Use of Your Information

We use your information to:

  • Provide personalized coaching services
  • Track and support your progress
  • Communicate appointment confirmations and follow-ups
  • Respond to your inquiries or support requests
  • Maintain secure and ethical business records
  • Comply with applicable laws and obligations

3. Confidentiality Commitment

Client confidentiality is held in the highest regard at The Heart House, LLC. We will not disclose your personal information unless:

  • You provide written consent for specific disclosures
  • Disclosure is required to prevent imminent harm to yourself or others
  • We are legally compelled to comply with a court order, subpoena, or mandatory reporting laws (e.g., abuse or neglect)

While our services may feel therapeutic, coaching is not a substitute for psychotherapy or medical treatment and does not establish a therapist-client relationship.

4. Data Sharing

We do not sell or trade your personal data. We may share necessary information with:

  • Trusted service providers that help us manage scheduling, communication, and client files—each bound by confidentiality and data protection terms.
  • Legal authorities, but only when required by law.

5. Data Protection & Storage

We implement industry-standard physical, technical, and administrative safeguards to protect your information from loss, misuse, or unauthorized access. All virtual sessions are conducted through secure platforms.

Despite best practices, no internet transmission is ever completely secure—please use discretion when sharing sensitive details electronically.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate data
  • Request that your information be deleted
  • Withdraw consent to future communication

To exercise these rights, please contact us using the information below.

7. Coaching Services & Age Restrictions

Services provided by The Heart House, LLC are intended for adults age 18 and older. We do not knowingly collect or maintain data on minors without verifiable parental consent.

8. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted to our website with a new “Last Updated” date. Your continued use of our services constitutes acceptance of these changes.

9. Contact Information

For any questions, data requests, or concerns, please contact:

The Heart House, LLC
By Dr. Valarie A. Yerdon